We care about your privacy. We want to tell you in detail about the policies and practices which we have adopted to protect your privacy so that you can feel confident about how we handle the personally identifiable information (‘personal information’) you entrust to us, and understand how we manage and use your personal information.

We will collect, process and use your personal information only in accordance with this policy, regardless of where you call home.

While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our website to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.

By accessing our app and providing us with your personal information, you consent to us collecting, using and disclosing your personal information in accordance with our policy.

The content on our app and website may include, among other items of interest, entertainment, surveys, sweepstakes, and contests, and may also include advertising and opportunities to shop online. We may also provide information on our company and our products, and may also offer opportunities to apply for employment. We hope that you enjoy our app and website and any communications you receive from us, and that you will come back often to us to visit!

Please take a moment to review our policy in detail. To assist you, we offer this short summary:

  1. We may use your personal information for such things as to fulfil your requests, serve you better, and identify what communications you would like to get from us and any sponsors that you might be lucky enough to pick up.
  2. We will honour your opt-out requests – the last thing we ever want to do is motivate you to stop using our services because we sent you unwanted materials.
  3. We may use cookies and web beacons to help us understand the features that apply to visitors, provide better functionality, and offer you personalised content.
  4. We adopt careful procedures to protect your personal information, and use special care to protect credit card data you give us when you shop online.

When do we collect personal information?

We collect and use your personal information to email you with updates and news, to respond to your questions or comments, to register you for certain features, to provide personalized content, information, and/or to send out brochures, coupons, samples, offers and other information on us or our sponsor partners.

You may choose to provide us with your personal information directly such as when you contact us, register your details with us or enter activities, competitions and promotions. You may also choose to provide us with your personal information via our sponsor partners or other third parties. We may also obtain contact lists, demographic, and other personal information from other sources such as from our sponsor partners, business associates and other third parties.

For the convenience of our customers and to better serve you, we may combine your personal information gathered from different sources. You can update or correct your personal information or change your preferences about receiving offers and information from us at any time.

We make a special effort to advise children to get parental permission before providing information or ordering anything online, and urge parents to supervise their children’s online use. We may ask for age information so that we can provide age-relevant content and fulfil certain legal obligations; if we learn we are dealing with a young child, we may ask for the email address of a parent and make an effort to contact them to determine if the child has permission to provide information to us.

What do we do with your personal information?

We collect and use your personal information primarily to provide you with the services commensurate with the operation of the app to which you have subscribed. We may also use your personal information to enter you in contests and notify you of results, to email or SMS you with updates and news, to respond to your questions or comments, to register you for certain features, to provide personalised content, information, and/or to send out brochures, coupons, samples, offers and other information on us or our Sponsor Partners or our or our Sponsor Partners’ products or services.

We may also use your personal information to conduct our business and assist our Sponsor Partners to conduct their business, help us and our Sponsor Partners manage and enhance their products and services, create personal profiles in our databases, analyse, report on and aggregate your personal information for various purposes such as benchmarking, market research and product and service analysis and to comply with our legal obligations.

From time to time, we or our contractors or service providers may disclose personal information about you to third parties such as our related or associated companies, marketing and advertising agencies, our clients, our technology and administrative service providers and outsourcing contractors, other companies and individuals who assist us with providing products and services or who perform functions on our behalf, third parties with whom we have a business relationship, police, courts, tribunals and other regulatory authorities and anyone else to whom you authorise us to disclose it.

We may ask visitors providing email addresses to let us know if they would like further information or updates from us or our site; only those who request it will receive follow-up email or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those who expressly ask to receive such information will get it. If we are not sure of your preferences we may ask you about them. We also provide you an “opt-out” option. If at any time you wish to cease receiving emails or other information from us you may utilise this function. Honestly, the last thing we ever want to do is motivate you to stop hearing from us or our Sponsor Partners – annoying you isn’t what we are about.

Sometimes our Sponsor Partners may make offers, coupons and information, including catalogues, available to you via mail, email or SMS. For example, when you place an online order in our catalogue stores or sign up for one of our catalogues online we may add you to the list to receive that catalogue. You may “opt-out” of receiving offline communications from our clients at any time.

How do we use “cookies” and web beacons?

What are cookies?

“Cookies” are data files that a Web site sends to your computer while you are viewing our site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you. Our site may use cookies for a variety of purposes. We may use cookie technology and IP addresses to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalised online experience.

How do we use cookies?

Visitors to our sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we may automatically keep track of the type of browser (e.g., Internet Explorer, Google Chrome) and operating system (e.g., Windows, Macintosh) used by a visitor, and the domain name of the visitor’s Internet service provider. We may also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This data tells us if more visitors prefer certain features or areas to others, which helps us keep our site fresh and interesting to the majority of our visitors. We may also use cookies to help prevent young children from entering certain areas or features intended only for adults or older teens.

How do we use cookies to personalize your experience?

Cookie technology helps us deliver content tailored to your interests, and allows us to make ordering products, entering and participating in sweepstakes and contests, and offering other functions at our site easier for you. Sites that offer online shopping use cookies to remember and process the items in your shopping cart. Where permitted, we may associate personal information with a cookie file in such instances. We may also share our cookie data with our clients so that our cookie files are also recognised by our clients’ websites in order to customise those websites to better meet your preferences.

What if you don’t want cookies?

If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Google Chrome). (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access some of the features noted above.

What are Web beacons and how do we use them?

Some of our Web pages, SMS messages and email updates may contain electronic images called Web beacons, sometimes known as one pixel GIFs, clear GIFs or pixel tags. On Web sites, these allow us to count visitors who have viewed our pages. In promotional email messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalised content. They are not used to access personally identifiable information without your consent.

What about chat rooms, message boards, or other interactive forums?

We may offer chat rooms, message or bulletin boards, or interactive areas where visitors may post comments or information for our visitors’ enjoyment. If there is a chat room, bulletin or message board, or other interactive areas where personal information may be posted at this site, be sure to check our chat room rules before entering, as you will be bound by them as well as our other general terms and conditions (if any). Our chat room rules will establish such things as age and other restrictions on participation, and outline requirements for obtaining parental consent for young children where their participation is permitted. As you know, anything you post online is available for the world to see. We make no representations and undertake no obligations as to information you voluntarily post.

Is credit card / transaction information secure?

We care about the safety and security of your transaction. We use SSL (Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us when you submit your online order. Otherwise, the transmission of information to and from us is not encrypted or secure.

We take precautions to safeguard your credit card data in our internal systems.

What do we do to safeguard personal information?

We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors, and honour your preferences about contacts you receive.

What about links to other Web sites?

We may offer links to other sites outside our sponsor partners or family of companies. However, we try to link only with Web sites that share our values. You should always check the privacy policy of any linked Web site to understand their personal information collection practices, including how they may use cookies. We are not responsible for the content or information collection policies of sites operated by other companies. If you visit another site, you should review their privacy and other policies.

What should you do if you have questions, wish to access, update or delete information, or wish to opt out of receiving future communications?

If you would like us to access, update, change, or delete information we have about you (subject to any applicable legal exceptions), would like to opt out of receiving further communications from us, or have questions about our privacy policy, please contact our Privacy Coordinator at hello@solarcyclist.com

You may also contact our offices:

Address: 11 Gordo Ave, Wattle Park, SA 5066
Phone: +61 8 7200 0067